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Eldorado-Feature

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Answers

How do we get started?
Give us a call at (415) 255-5727 or shoot us an email. We’ll be happy to walk you through the process and help you decide if we’re right for you.
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What, exactly, do you build? And what’s the difference between an internal app and an external app?
An “app” — short for an application — is a software program that runs on a mobile device such as a smartphone or iPad, and allows the user to perform a specific function or series of functions. A video game on your phone is an app. So is a painting program or, say, a remote banking program.

We build full-featured, native iPhone apps, Android apps, BlackBerry apps, iPad apps, and mobile websites for enterprise customers (corporations, governments and nonprofits).

An external app is designed for our clients’ customers. Most apps today are externally-focused – these are what brands use to advise customers, sell their products and services, guide customers around with interactive GPS-powered maps, play games with them, and serve as a mobile concierge.

An internal app is built for our clients’ employees. These apps act as a mobile intranet – allowing employees to schedule shifts, check 401k info, get internal communications alerts, book a conference room, view an executive presentation, process customer orders, get new employee orientation materials, take continuing education classes, and be more productive on the go.

The apps we build allow you to interact with all your key audiences no matter where they are. To learn more, contact us.
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How is your process different than traditional mobile app building shops?
Traditional mobile app design shops build an app, give it to your IT team, and wish you luck.

Our process is more hands-on and long-term. From day one, we really get to know your organization and your needs, and we help you through design, launch, and with all ongoing support and continual improvements. As the mobile market changes, your apps continue to evolve and improve thanks to all the work we do on our end. Our mobile apps are hosted in the cloud and powered by our proprietary app-management platform.

If you’re not sure what cloud hosting is, think of Yahoo Mail or Gmail. Your email data is stored on Yahoo’s servers and Google’s servers so that you can access your email from any web browser. When the companies improve their email service, they update it for you – you don’t have to do anything. It’s always improving, and always accessible from any computer. Our mobile apps work in the same way. There are no IT or interoperability issues to worry about, you can update everything yourself (even if you don’t know anything about computers), and you can access your mobile app’s content management homepage from any web browser.

This approach means you don’t have to worry that your mobile app and mobile website will become outdated in 8 months. Long after we build your mobile app, you will continue to get our latest new upgrades, tech support, analytics, best practice insight and more to make sure your product is always cutting-edge.
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How soon after I sign a contract can we have our mobile app up and running?
It depends on you. Both your team and our team contribute to making decisions about design and content. If your team is fast and you’d like us to be even faster, your mobile app could be up and running in as short as 5 weeks.
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Do you create native apps or web apps/mobile WAP sites?
Both.
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How much do you charge?
It depends on what you’d like to accomplish, what features you want, what kind of content you want and several other factors. Thanks to our breakthrough mobile app management platform, our mobile apps generally cost far less than what competing shops charge – and we include tech support, ongoing updates, hosting, analytics, and much more.
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How do we earn revenue from the apps?
It depends on what kind of organization you are, but there are dozens of ways that you can earn revenue. Often a single app has many sources of revenue: from direct sales, to sponsorship opportunities, to efficiency improvements. We have an outstanding track record in this regard, and one of our senior leaders can walk you through your options and how we’ll track ROI with you.
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Where will our data be stored?
We store all your data on our safe, secure Amazon Web Services servers (security whitepaper).
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Who inputs all our information and maintains the content in our mobile app and mobile website?
Some of our customers like to manage everything themselves, while others prefer to have us to do it. Either way works.
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How do we get hands-on support if we’re thousands of miles away from you?
Since all the data is hosted on our Amazon.com servers, we don’t have to be at your facility to help you. We can make technical fixes remotely, and can easily help you with everything you need.
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What kind of technical support do you offer, and does this cost extra?
We offer comprehensive technical support for all our mobile apps at no additional charge. If it doesn’t work, we’ll make it work.
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